Complementary & Beauty Therapy Treatments in Faversham

22nd January 2022 
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Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.
Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease, and cancer are more likely to develop serious illness.
The best way to prevent and slow down transmission is be well informed about the COVID-19 virus, the disease it causes and how it spreads. Protect yourself and others from infection by washing your hands or using an alcohol based rub frequently and not touching your face.
The COVID-19 virus spreads primarily through droplets of saliva or discharge from the nose when an infected person coughs or sneezes, so it’s important that you also practice respiratory etiquette (for example, by coughing into a flexed elbow).
At this time, there are no specific vaccines or treatments for COVID-19. However, there are many ongoing clinical trials evaluating potential treatments. WHO will continue to provide updated information as soon as clinical findings become available.

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U.K.Government Guidelines

U.K.Government Guidelines
Updated COVID-19 secure guidance sets out the measures that those providing close contact services should follow to protect staff and customers. Only services that do not involve work in the highest risk zone – directly in front of the face – should be made available to clients. This means that treatments such as face waxing, eyelash treatments, make-up application and facial treatments, should not be provided until government advice changes, due to the much greater risk of transmission.
Where 2 metre social distancing cannot be maintained, for example when providing a treatment, the person providing the service should wear further protection in addition to any that they may usually wear. This should be a clear visor that covers the face, and mask that protects the practitioner and the customer from respiratory droplets caused by sneezing, coughing or speaking.
The government has worked with a range of stakeholders in the beauty industry to develop the measures close contact services will need to consider to become COVID-19 secure, including:

using screens or barriers to separate clients from each other, and to separate practitioners from clients, such as in nail salons

operating an appointment-only booking system to minimise the number of people on the premises at any one time

keeping the activity time involved to a minimum

increasing the frequency of hand washing and surface cleaning, as well as regularly cleaning equipment or using disposable equipment where possible

avoiding skin to skin contact and wearing gloves where it is not crucial to the service, such as in nail bars and tanning salons

maintaining sufficient spacing between customer chairs

not allowing food or drink, other than water, to be consumed in the salon by customers

making sure a limited and fixed number of workers work together, if they have to be in close proximity to do their jobs
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Our Policy

Therapists that can work remotely should do so

Therapists returning to Soul Solutions should carry out a Covid-19 secure risk assessment and display their certificate in the front window of the building.

Therapists and Clients who are considered high or moderate risk should not attend the centre.

Clients can access remote consultations.

Clients suffering any signs of a COVID 19 infection in the last 14 days shoul not attend the centre, and will need to make use of Remote Consultations until the required 14 day quarantine has been adhered to. This also applies if a member of your household, or a person you've had contact with has shown symptoms of COVID 19 in the last 14 days. For more information on self-isolation please see
The NHS website

Clients that are low risk can access remote consultations, our talking therapists are only working remotely at present and some of our exercise instructors are running classes online. But if clients and the therapist feel a centre based appointment is necessary they will be forwarded a copy of our centre protocol and the necessary questionnaires.

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Remote appointments and Consultations

If you wish to discuss a new or ongoing health challenge, please Email Us and give a brief summary of your situation. Your email will be directed to the most appropriate member of the Soul Solutions team.
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Wellbeing Centre appointment Protocol

If you wish to attend a centre based appointment please request a provisional appointment then:
(please note that we are unable to treat you for 14 days after a covid 19 vaccination)

You will be sent a copy of this protocol

You will be sent details of test and trace guidance

You will be sent an informed consent form including a health questionnaire to return 24 hours before your requested appointment.

If you are happy to continue towards confirming your appointment return the questionnaire and consent form, if this cannot be done by email it can be confirmed by telephone with your therapist.

Your therapist will confirm your appointment.
On the day of your appointment your therapist will call you to confirm that your answers to the questionnaire remain unchanged.

On arrival at Soul Solutions you should remain in your vehicle ( if you have walked, cycled or run please wait in the shade on the grass)

Your therapist will be busy preparing the treatment room so please do not arrive early (there is no waiting area in the building and the car park is shared)

Your therapist will sanitise the room and prepare it in accordance with COVID-19 SECURE.

You therapist will be wearing PPE as required

At the time of your scheduled appointment your therapist will invite you to approach the building.
You may scan the QR poster displayed if you have the test and trace App, if not your information will be kept by your therapist for 21 days in accordance with guidelines

Your temperature will be taken with an infrared thermometer, it will be held by but not against your forehead.

If you register a green reading you will be requested to sanitise your hands and put on your face covering. If you do not have one we have some washable ones for sale at 2 each. You will then be invited into the building.

If you register yellow you may be asked some further questions and asked to rest in the cool for a few minutes before a further attempt to gain an acceptable reading and then following the green reading above.

If you register a red reading your appointment will need to be rescheduled.

Once inside the building you will be advised which Toilet is allocated to your treatment room and shown the sanitising station to use should you use the toilet during your visit.

Once inside the treatment room you may be asked to wash your hands for 20 seconds.

You will find our rooms a little more clinical than previously but this should not diminish from your treatment in any way.

Government guidelines advise the use of gloves for skin to skin contact, however, we feel the use of disposable gloves offer little help in limiting the spread of infection, and believe regular hand washing is more effective. But if you would prefer your therapist to wear disposable gloves please say upon your arrival

After your treatment you may be asked to wash your hands before replacing or adjusting your face covering prior to leaving the room

Your therapist will book your follow up appointment in the treatment room or if you prefer by telephone or email.

We are staggering appointments to restrict numbers in shared spaces but please remember to stay 2m apart from others in reception if necessary.

Your payment can be made prior to your appointment but we prefer to take contactless payment once you have been treated.

Your therapist will see you out of the building.

We do not wish to be rude, we have missed our clients very much but we are advised that talking spreads the virus and that conversation during treatments should be treatment led and that general conversation in and out of the room should be kept to a minimum.
We would like to thank our clients for their understanding in what are unprecedented times. We understand that some of the limitations we have in place may not be what everyone would like at the moment; but we will continue to review this over the coming months and would like to reassure you that we serve your best interests

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Soul Solutions provide a health and wellbeing service,our questionnaire was designed to alert us to potential long covid before it was high lighted in the media, our updated questionnaire enables us to be aware of emerging risks, please be assured that we have our clients best interests in mind. Some questions are a requirement of our covid19 secure status others are to ensure our service is safe and inclusive.Please note that you may request that this information is not shared with the NHS.


Telephone Number
Date of treatment
Time of arrival
Time of departure
Treating Therapist

This document contains important information about your decision to receive services in light of the COVID-19 public health crisis. Please read and fill out this form carefully and let me know if you have any questions.

Please answer these COVID-19 health questions below:

1.Have you had a covid 19 vaccine, which one and when 1st and 2nd dose and booster

2.Have you had a covid 19 antibody test

3.Have you had a covid 19 antigen test in the last 7 days, positive or negative, date


1.Have you had a fever in the last 24 hours of 100F or above?

2.Do you now, or have you recently had, any respiratory or flu symptoms (including fever, chills, sore throat, cough, muscle aches, or shortness of breath)?

3.Have you, or anyone in your household ever been diagnosed with COVID-19?

4.Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms?

5.Have you travelled anywhere outside of the county in the last two weeks?

6.Have you had a new loss of sense of taste or smell?

7.Can you exercise to get your heart and respiratory rate up without any problem?

8.Have you had a new onset of muscle ache/pain since the emergence of the virus?

9.Have you seen any new marks, rashes, on your body or feet?

10. Are you able to wear a face covering and if attending a massage treatment are you able to place your face comfortably in a protected face hole in the couch?

*(If any answer contraindicates treatment, please cancel the provisional appointment and reschedule for 14 days)



To proceed with receiving care, I confirm and understand the following.

I understand that the World Health Organization (WHO) has declared the Coronavirus (COVID-19), a global pandemic.

I understand that COVID-19 is extremely contagious and may be contracted from various sources.

I understand COVID-19 has a long incubation period during which carriers of the virus may not show symptoms and still be contagious.

I understand that I am the decision maker for my health care.

To the best of their ability, my practitioner will provide me with information to assist me in making informed choices.

I understand that preventative measures and intensified sanitation protocols intended to reduce the spread of COVID-19 have been implemented. However, because this work involves close physical proximity over an extended period of time in a closed space, there may be an elevated risk of disease transmission, including COVID-19.

I understand that my data can be requested for test and trace by the NHS and I can scan the QR code displayed at the premises

I understand that I may decline the request for data to be passed to NHS

I give permission for my information to be given to the NHS

I hereby acknowledge and assume the risk regarding COVID-19 through this treatment and give my express permission to proceed. I knowingly and willingly consent to the treatment with the full understanding and disclosure of the risks associated with receiving care during the Covid-19 pandemic, and by signing below, I agree with the current or future recommendation to receive care as is deemed appropriate for my circumstance. I intend this consent to cover the entire course of care for my present condition and for any future condition.

Client Signature: _________________________________________________
Date: ____________
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Test and Trace

There is a higher risk of transmitting COVID-19 in premises where customers and visitors spend a longer time in one place and potentially come into close contact with other people outside of their household. To manage this risk, establishments in the close contact sectors, whether indoor or outdoor venues or mobile settings, should collect details and maintain records of staff, customers and visitors:

It is mandatory from 24th September 2020 for businesses in our sector to display the QR poster for N.H.S test and trace. You may scan the QR poster displayed if you have the test and trace App, if not your information will be kept by your therapist for 21 days in accordance with guidelines
For full details and your rights to refuse and GDPR see Test and Trace information
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Unit 16 Faversham Industrial Estate Graveney Rd Faversham, Kent ME13 8UJ
01795 538648
[email protected]
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